Evaluation

​ Evaluation of Education** Questionnaires are a common tool in evaluation, however writing a good questionnaire is a skill. This page will give you an opportunity to critique a number of questions that can be used to evaluate your teaching. Don't feel that your proposed evaluations should be beyond critique - the point is for everyone to learn by reviewing others ideas - which should help with your assignment. The first one has lots of scope for improvement!
 * Read the chapter on writing questionnaires by French and critique the following questionnaire, consider the introduction, questions, format, layout etc. Write in your comments under each question.**

Please fill out the following questionnaire about the Occupational Therapy programme you recently participated in. It is helpful for us to know what you found useful and how we can improve. This information is gathered confidentiallly, however if you would like to be contacted to discuss please write your name on the form Jill. No-one has mentioed anything about the introduction - plenty of scope here for improvement!!


 * 1) Please indicate on the following scale how much you enjoyed the activities offered during the programme.

__ Somewhat enjoyed .....................................................................................................E xtremely enjoyed __

​ This question implyes that all the activities were enjoyable (bit leading) There is no choices for no enjoyment.Vicky How does the person indicate this, with a tick, an "x", a line? Aften Does a mark on a line really tell us anything? It's like comparing to a 'yes' / 'No' answer. It's objective and tells us that they either enjoyed or didn't enjoy the activity but not the underlying factors of why they did or didn't. Alistair

2. Please tick which activities you found enjoyable, challenging and exciting.


 * Cooking
 * Sports
 * Playing pictionary
 * Games
 * Making pikelets

The question has many facets (double-barelled) and this makes it hard to answer as eg cooking may have been the most enjoyable but not challenging - need to stick with one feedback areas eg tick which activities were exciting to you or could have exciting as the scale and rate the activities. Vicky It could also ask "why" the activities were found enjoyable, challenging or exciting. This could provide more detailed information as each individual may have found the activities challanging for different reasons.Aften

3. Please describe your engagement in the OT activities which included participating in activities of a culinary nature.

'Describing engagement' is vague and likely to lead to confusing about what feedback is being sought. Also the use of the words culinary nature is a bit 'highbrow' language and using 'cooking' or 'food' or 'kitchen activities' is much clearer. Vicky

4. Please describe how you got to the programme, whether you used public transport and could afford it and if you think coming was worth the cost.

The first part of the question could be a simple yes/no questions - did you use public transport (as presumably that is what information they are looking to collect)!? Again too many facets to the question and could be worded more simply into yes/no questions The question is possibly just wanting to ask about cost of attending and motivation to pay that cost. Vicky

5. Please make some suggestions about which types of activities could be improved. Give examples of activities and perhaps word them as scaled questions with a more specific idea around what 'improved' means. eg more interesting, more challenging, more clearly explained etc. Vicky This also implies that only those activities participated in were appropriate to be done in the session. It may be appropriate to ask "What other actitivites do you feel may be beneficial to include in this programme"? You may end up having a number of participants contributing the same ideas for activities. Aften I am not sure about the range of styles either - continums, tick lists, open questions - maybe better to stick with one style of question. Libby

==**Post your written evaluation here for your fellow students to critique along with a very short description of the topic of education. I have looked up some 'old' questionnaires used to gather feedback following a 1 day workshop I ran on 'group facilitation skills' for OTs and other mental health professionals. This is a small sample of questions from the form. I have mostly used continuums and think that I needed to also put in other questions where participants could rank a list of topic areas covered in terms of their usefulness. I was wanting to find out if the workshop had been useful and was successful in encouraging faciliation of groups to occur. They were asked to mark on the line with an X - NB Everytime I have saved this I loose the continuum line that goes between the smiley faces (it stretched the width of the page) Vicky **== **How useful has this workshop been for my day to day work** L J  NOT USEFUL AT ALL SOMEWHAT USEFUL REALLY USEFUL Comments:

**I am now inspired to engage in group work with adolescents.** L J False True Comments: Could a continuum be more useful here to capture those that are somewhere in between? Alexa **If we had regular workshops / peer supervision sessions like these, would you attend?** Yes If yes, how often?: What Content / Agenda? __ Thanks Vicky __ In answering questions like this, there are all sorts of other factors involved which make it difficult to answer definatley. Like clashes with other comittments etc, it might be good to add "at times suitable to you" Would you attend? Alexa

= I have not used this yet but would like to introduce in the Hand Clinic. It would be given to clients after education based therapy sessions. Jill =

Please answer the following questions about the session you attended at Bay Hand Therapy today. Your answers will remain confidential and are used to improve the quality of our service. Please place in the box at reception on your way out. Mark with an ‘x’ on the continuum. (hard to add on here but says Not at all< --> Completely)  1. The therapist understood my learning needs  2. The content of the session was pitched right for me  3. All the questions I have were answered  4. I felt comfortable and relaxed during the session  5. Please comment on any ways that we could improve our service

I think I would find question 1. hard to answer as it is asking the client to make a comment about someone else. Perhaps asking something about how much of the content was understood by the client or did the therapist communicate in a manner that your understood. Vicky Personally I have great difficulty even knowing what my question were little own whether or not they have been answered! However, I do like to feel that someone was listening and responding to me. Linda

This is a questionnaire we used last year for an out patient survey. It worked well and ticked all the boxes really. What do you think? Alistair ** OCCUPATIONAL THERAPY **
 * OUTPATIENT SERVICES **
 * Therapies and Rehabilitation **
 * Older Persons Health and Community Continuum **


 * // We’d like to know //**
 * // what you think about our service //**

To answer each question, just tick the appropriate box. || Once you have completed this survey, please place it in the __freepost__ envelope provided and return it to us. No stamp is required. ||  This survey is one way for you to tell us how you feel about our service or about any particular problems or concerns you may have. Other ways are by talking or writing to the manager of the service, who can be reached by telephoning 06 878 8109.
 * Patient/Client Survey **
 * ** Instructions for completing this survey: ** ||
 * Participation in this survey is __voluntary__. If you decide to complete this survey, we assure you that your answers will be held confidential and you will __not__ be identified in any way. Your decision to participate (or not) will not affect the care you receive from our service in the future.
 * If you need some help to read or complete this questionnaire, you may ask a relative or friend to assist you. If it is your child who has received treatment, please assist him or her to complete this survey.
 * ** Please help us to keep improving our service ** ||
 * ** Please help us to keep improving our service ** ||

You may also contact the Maori Health Manager on 06 878 1654, or Customer Services on 06 878 1373.

Advocacy Network Services Hawke’s Bay Limited PO Box 819 Napier Telephone 06 835 1640
 * If you would like help or support in bringing your concerns to us, you may contact: **

Health and Disability Commissioner PO Box 1791 Auckland Telephone 0800 11 22 33 
 * You may also make a complaint by writing to: **
 * || ** Please tick the box that best describes your experience ** ||
 * 1. **
 * Very Poor ** ||
 * 2. **

** Poor **
** ||
 * 3. **
 * Average ** ||
 * 4. **

Good
||   || || □ || □ ||||   || <span style="font-family: Verdana; font-size: 10pt; mso-ansi-language: EN-NZ; mso-bidi-font-family: 'Times New Roman'; mso-bidi-language: AR-SA; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-US; mso-no-proof: yes;"> 1. Were you impressed or disappointed about any aspect of our service to you? (If so, please inform us below):
 * 5. **
 * Very Good ** || = X =
 * 6. Does Not Apply **
 * 1 || How well do you rate us for being on time? || 1. □  ||  2. □  ||  3. □  ||  4. □   ||  5. □   ||  6. □   ||
 * 2 || How well did the staff make you feel at ease? || 1. □  ||  2. □  ||  3. □  ||  4. □   ||  5. □   ||  6. □   ||
 * 3 || Was the purpose of the visit clearly explained to you? || 1. □  ||  2. □  ||  3. □  ||  4. □   ||  5. □   ||  6. □   ||
 * 4 || How well were you involved in setting your goals? || 1. □  ||  2. □  ||  3. □  ||  4. □   ||  5. □   ||  6. □   ||
 * 5 || Did your therapy help you to achieve your goals? || 1. □  ||  2. □  ||  3. □  ||  4. □   ||  5. □   ||  6. □   ||
 * 6 || Were the written directions and visual signs adequate for you to locate the Occupational Therapy Department? || 1. □  ||  2. □  ||  3. □  ||  4. □   ||  5. □   ||  6. □   ||
 * 7 || How clear was the information you received about how to manage your condition? || 1. □  ||  2. □  ||  3. □  ||  4. □   ||  5. □   ||  6. □   ||
 * 8 || How well were your cultural needs met? || 1. □  ||  2. □  ||  3. □  ||  4. □   ||  5. □   ||  6. □   ||
 * 9 || How well were your privacy needs met? || 1. □  ||  2. □  ||  3. □  ||  4. □   ||  5. □   ||  6. □   ||
 * 10 || How do you rate your overall satisfaction with the service you received? || 1. □  ||  2. □  ||  3. □  ||  4. □   ||  5. □   ||  6. □   ||
 * || || || || ** Yes ** || ** No ** ||||  ||
 * 11 |||||| Were you given a pamphlet on Rights and Responsibilities as a Patient?
 * 12 || Do you know what to do to make a compliment or complaint about our service to you? || || || □ || □ ||||  ||
 * || IF RELEVANT: || || || || ||||  ||
 * 13 || Were you advised that family/ whanau/ supporters could be present at your Occupational Therapy appointments? || || || □ || □ ||||  ||

2. Do you have any suggestions about how our service could be improved? (If so, please inform us below):

What is your ethnic background? (please tick applicable)

□ NZ European/Pakeha □ Other European □ NZ Maori □ Samoan □ Cook Island Maori □ Tongan □ Niuean □ Chinese □ Indian □ Other (e.g. Fijian, Korean) please state: [|[s1]] ** Thank you for taking the time to complete our survey. **

 [|[s1]] Are you interested in knowing the age grouping of your clients?